Terms and conditions

Privacy policy

Hokey Cokey Productions have created this privacy statement in order to demonstrate our firm commitment to protecting the privacy of our visitors. The following discloses our information gathering and dissemination practices for our website Personal Information recorded as part of your transaction through the Hokey Cokey Production site is solely kept within the domain and control of Hokey Cokey Productions

Our site uses an online order form for customers to request and order products and services. During order submission, we collect the customer’s personal information (address, phone number, email address, etc) and financial information (credit card numbers).

Personal information from the order form is used by Hokey Cokey Productions and its third part providers to produce and send orders to the customer and to contact the customer if necessary. Financial information that is collected is used to bill the user for products and services for that purchase only.


Our website operates with an SSL certification. The information exchanged during checkout is encrypted using this SSL protocol. In order to place an order with our site you must register for an account. We maintain customer address information and order history on our secure servers.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@hokeycokey.biz

Ordering from Hokey Cokey Productions

Our contractual obligation with the customer only applies once we have processed an order and received cleared payment through our online electronic payment system Roman Cart.

Payment can be made by all major credit cards via the approved Roman Cart system.

Payment is only taken once you have built and signed off your product within the secure area of the Hokey Cokey site.

Upon final Payment the Website generates an on screen confirmation of goods purchased as well as sending an email confirmation to the address registered within the login area.

Upon despatch of the order the purchase contract between Hokey Cokey and the customer is then viable, unless we have notified you that we do not accept your order or you have cancelled your order due to the terms and conditions within this document.


Within the order process you are requested to advise us of the chosen delivery address.

We will deliver the products ordered by you to the address given when you make your order. If any delivery details are incorrect, we are not liable for any items not received.

An alternative delivery address can be given prior to making payment that may be different from that of the billing address of the proposed payment provider. The same conditions apply if the information supplied is incorrect.

We only deliver to the UK.

Delivery will be made usually within 7 days of receipt of your order. Our normal working hours are Monday to Friday 8.30am - 5.30pm. We only process and dispatch orders within these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

In the main the majority of our products are despatched via 1st Class Royal Mail. If you have not received your gift within the 28 day period, you must check with your local Royal Mail office even if you have not been given due notification that the goods are being held at the local depot

Where goods have been reprinted due to failed delivery, if subsequently the original order is returned to Hokey Cokey Productions office due to incorrect delivery information, then the customer will be liable for the recovery of all costs associated to the replacement of the order.

We reserve the right to wait up to 14 working days from the date of despatch before replacing an undelivered item.

We cannot deliver on a bank holiday. In this instance your delivery will be made on the next working day.

Our preferred courier will deliver your gift between 9am and 5pm. We are unable to detail a more specific delivery time than this.

A signature maybe required on receipt.

If you are unavailable to accept delivery, the carrier may leave your gift with a neighbour, or in a safe place, if considered safe to do so. Notification will be posted through your door to let you know this has been done.

If the gift cannot be left in a safe place or with a neighbour the carrier will return it to the local depot, and leave notification and instructions on how to the pick up your gift.

Returns and Exchange

Hokey Cokey Productions endeavour to meet all the expectation of its customers and offers a clear and concise description of the specification of the product within the pages of the website. However, if upon receipt of your gift you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt with a brief explanation to support your dissatisfaction.

If upheld and justified Hokey Cokey Productions will issue a full refund or exchange as soon as possible after you cancel your order.

The costs of returning goods to us shall be the customer’s responsibility.

Any alterations to the original order will not be accepted as part of the reprint procedure.

As a valued customer, if upheld, Hokey Cokey Productions will temper the customer dissatisfaction with a discount voucher against any future purchase.

Any product or gift returned will be your responsibility until received by Hokey Cokey Productions.

Where products have a high cost, we recommend that you return the parcel using a reputable delivery company that guarantees you for the value of the goods. Hokey Cokey Productions cannot be held responsible for items damaged or lost in the post.

Exceptions of Exchange and Return

The following apply where Hokey Cokey Productions will not be held responsible for the dissatisfaction of the final product.

1) Products that we have unintentionally produced incorrectly with the customers personalised content, either images text, spelling or customised specifically for you where you have signed off the proof prior to payment.

2) Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

3) The item(s) must be returned in the condition in which you received it within 30 days of delivery.

4)If you have made a grammatical, or spelling error to the content of your order, which you have signed off during the order process.

Once you have received your gift and if in the unlikely event it has an error or a quality issue directly associated to our manufacturing processes, or in any way the product is defective or not fit for purpose, we will refund the full value of the item and your costs in returning it to us.

When returning the gift(s) they must be sent in the condition in which you received it. Returns must take place within 30 days of the delivery date.

When returning any products, please ensure the following details are clearly marked on the front of your consignment.

Hokey Cokey Productions
18 The Sidings
Hainault Road
London E11 1HD

Please also ensure you include a copy of the email confirmation order, or order number or name and address of the original dispatch location with any return.

Hokey Cokey Productions cannot guarantee any refund of monies if the requested information is not supplied.

Returns Policy

Personalised Goods

Whereby orders have been placed with Hokey Cokey Productions and personalised with the customer’s pictures or text and have been signed off and approved within the Hokey Cokey Productions software by the customer. Orders cannot be cancelled nor can refunds or exchanges be offered. Your statutory rights under the sales of goods act are not affected by this clause. (Static non Personalised Orders Only)

You can contact us prior to dispatch of your order or alternatively if goods have been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and Exchange’ policy as stipulated within the Hokey Cokey Productions terms and agreements document.

By the very individual nature of the process to personalise products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind in now wanting this product.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Customer accepts responsibility for rights to any uploaded images. Hokey Cokey takes no responsibility for the origin of images.

Hokey Cokey reserves the right to manipulate images for the best printed solution

Hokey Cokey accepts no responsibility for quality of uploaded images.


All prices include VAT (where applicable) at the current rates.

All additional packing and postal costs are also inclusive of VAT (where applicable).

We reserve the right to change any price within the product selection. All prices stated within the order process shall be accepted as full and final for the purpose of ordering each product.

Colour representation

Colour reproduction of your supplied images is undertaken using the most up to date colour reproduction technologies.

Due to the varied RGB settings of each computer screen, the representation achieved from your uploaded or supplied images may vary from the colour representation you see on your own device.

Hokey Cokey Productions cannot take any responsibility for colour variation through our manufacturing processes.

If colour representation is absolutely critical then please contact our customer services team to discuss further.

Images or text uploaded by you to the Website will be considered confidential and will not be shared with any 3rd party. All images and text are safely held within a secure location and are only held within the content of the designs and templates we supply. Any images stored cannot be accessed by the general public due to the inscription and access protocols of the website.

It is deemed that by uploading any images, text or slogans that you have the necessary permission for the publication of any such material. Hokey Cokey Productions will not be held responsible for any infringement or copywrite associated to or by the uploading of any such material.

You are prohibited from uploading or supplying to or from this Website any material:

1) That is defamatory, obscene, threatening, indecent, offensive, seditious, pornographic, abusive, liable to incite racial hatred, menacing, discriminatory, scandalous, blasphemous, inflammatory, in breach of privacy, in breach of confidence or which may cause annoyance or inconvenience.

2) That contains unsuitable material that will call into disrepute the reputation of Hokey Cokey Productions, its employees or third party contractors and that of any company or affiliated organisation or individuals associated directly or indirectly with the organisation.

3) That encourages or constitutes conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world

4) For which you have not obtained all necessary approvals and or licences.

5) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Secure login and registration

To register with this Website, you must be over 18 years of age or if under this age have the approval of a parent or guardian to do so.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


Hokey Cokey Productions will only accept GB Stirling.

Payment for products can only be taken through the approved Hokey Cokey Productions payment provider.

Hokey Cokey Productions cannot take any responsibility for the payment provider in declining any transaction request.

If someone is ordering a product under the age of 18, Hokey Cokey Productions takes no responsibility for the use of payment processes where the individual/s have not obtained the permission of the card holder, parent or guardian in advance.

Any amount that is over an undeclared limit will be separately handled and authorised by an Hokey Cokey Productions account manager.

Once full payment has been received by Hokey Cokey Productions, it is deemed that you require the goods and services as offered on the Hokey Cokey Productions web site.


You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, noncommercial use. Provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from the directors of Hokey Cokey Productions.

Unless otherwise stated, the copyright and other intellectual property rights of all material on this Website (including without limitation photographs and graphical images) are owned by Hokey Cokey Productions. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission from Hokey Cokey Productions

Any rights not expressly granted in these terms are reserved.

Service access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Every endeavour has been made to ensure that the information published on the Website is correct.

We hold the right to make changes at any time to the products, prices and material on the Website. The information within the content of the Website which may have passed any stale date, for which we have no commitment or obligation to update such material.

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, and any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

We have the right at any time to change or revise the terms and conditions by uploading a new document to our Website. It is your responsibility or that of any third party to review this Website when ever placing an order as they are binding on you as the customer at the time of order.

If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.